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American Red Cross Collection Specialist II in Goshen, Indiana

Job Description:

Use your customer service skills to excel at saving lives with a phlebotomy career at the American Red Cross. No experience needed!

The two consecutive days off for this position is Friday/ Saturday

Are you seeking a full-time opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is "yes", then we invite you to become a Phlebotomist/Mobile Driver for the American Red Cross!

From transporting and setting up blood collection equipment at work sites, to drawing blood from donors, as a Collection Specialist II with the American Red Cross you will work all aspects of blood drives at schools, offices & churches throughout  Goshen, IN. and the surrounding areas. No experience necessary—our paid training is a mix of classroom instruction and field practice.

To learn more about this role, watch this short video:  A life-saving mission. A life-changing career. Join us.

Phlebotomist/Mobile Driver Job Responsibilities

  • Balance production, donor care & quality requirements to meet daily blood collection goals

  • Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation

  • Be detail oriented all day, every day, to ensure that the blood you collect meets regulatory requirements and can be safely transfused

  • Remain flexible to work a highly variable schedule that includes early start times, late end times, weekends & holidays to meet the needs of our blood drive sponsors and donors.

  • Take care of your team members – show up for every shift and give 100% while you're there

  • Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again

  • Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times

The aforementioned responsibilities of the Phlebotomist/Mobile Driver describe the general nature and level of work and are not an exhaustive list.

Phlebotomist/Mobile Driver Job Qualifications

  • High school diploma or equivalent required

  • Customer service experience, effective verbal communication, and public relations skills are required

  • Experience driving large vehicles strongly preferred

  • Ability to load, drive and unload vehicles with or without reasonable accommodation

  • Medical assistant or phlebotomy training preferred but not required

  • A current, valid driver's license and good driving record is required

  • Basic computer skills are desirable

  • DOT certification may be required in some locations. If required, must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one year duration

  • Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs in weight and with up to 75 degree angles). Physical requirements may be performed in adverse weather conditions.

  • All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. This involves loading/unloading of vehicles, pushing carts up to 250 lbs, setting up beds and handling many totes containing equipment and snacks for the donors. 

  • Flexibility to work long, irregular hours and frequent schedule changes is required

ScopePerforms high level collections operational functions. May include drive charge/lead, therapeutic apheresis, single person operations, and primary trainer under the direction of a supervisor. Must be able to work independently with attention to detail. Able to lead a team and correct any drive operational efficiencies. Apply good manufacturing practices to drive operations ensuring overall compliance.Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism.May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact.QualificationsRN/LPN or equivalent experience is required, with current state licensure as required. Minimum one year experience or documented satisfactory performance as a Collections Technician II or Specialist I is required. Customer service experience, effective verbal communication and public relations skills are required. Previousleadership experience is preferred. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives.Essential Functions/Physical RequirementsThe duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required.Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination I in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment.

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