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American Red Cross Donor Care Specialist: RN, LPN MT or MLT in Charlotte, North Carolina

Job Description:


Respond to and provide appropriate donor care to blood donors who have suffered an injury or had a reaction during or following a blood donation. Performs MD designee review and final quality evaluation of donor complication cases. Identifies need to gain control of components from donors with certain complications that could affect recipient safety. May answer questions regarding donor eligibility and customer concerns.

Maintain Blood Services records in accordance with ARCBS directives and FDA, state and federal regulations. Research records to retrieve requested information. Work in a collaborative team environment to meet operational objectives while advancing donor and recipient safety. Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations.

Shift: 2nd Shift Sun-Thurs 3pm-11:30pm OR Tues-Sat 3pm-11:30pm


  • Certification as Registered Nurse (RN), Licensed Practical Nurse (LPN) or Medical Laboratory Professional (MT or MLT) is required.

  • Minimum one year of related experience in patient care, blood collections or patient testing is required.

  • Prior blood banking or similar customer service experience preferred.

  • Excellent written and verbal skills and ability to probe donors to elicit a complete and accurate health history is required.

  • Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.


  • Manage donor complications arising from the donation process.

  • Provide appropriate care for donors reporting complications from their donation.

  • Take appropriate and timely product action in response to additional information provided by donors.

  • Provide timely, accurate and helpful answers to donors and staff regarding donor eligibility, complaints and concerns.

  • Communicate directly with donors to ensure proper care and resolution of complication.

  • Ask probing questions to ensure facts of case are known and to provide correct care for donor.

  • Manage donor complication cases to resolution and timely closure.

  • Perform medical director/designee review and final quality review for donor complication cases.

  • Identify, control and retrieve suspect products (includes gaining control, product retrieval, consignee notification, tracking responses from consignees, case review and managing cases through closure). Investigate discrepancies in donor records.

  • Correct, update and verify changes to donor records to ensure appropriate entry and confidential handling of donor data.

  • Identify and control impacted suspect products resulting from changes.

  • Monitor security to ensure only authorized personnel have access to confidential donor records.

  • Prepare and provide reports for regions and BHQ regarding donor complication cases as required.

  • Perform all necessary tasks according to procedure and within established time frames.

  • Perform other related duties as necessary to maintain the team workflow.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment.