American Red Cross Blood Scheduler: Apheresis in Charlotte, North Carolina
Shift: Sun 9:00 AM-5:30 PM, Mon-Thu 11:30 AM-8:00 PM
High school diploma or equivalent required.
Minimum one year of telephone and customer service or telemarketing experience is required.
Computer experience, excellent customer service and problem-solving skills required.
Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast paced environment is required.
Recruit prospective blood donors from a variety of sources by phoning individuals to make donation appointments. Contact active, lapsed and occasional apheresis and/or whole blood donors to increase the frequency of donations and increase the number of donors at fixed sites or mobile unit blood drives to meet the collections goals. Positively impact the quality of service to donors and groups, increasing the availability of blood products. Coordinate reminder calls, follow-up, logging of data, maintenance of records and special projects to achieve established goals.
Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations.
Contact by telephone current apheresis and/or whole blood donors to recruit for donation.
Schedule appointments to ensure maximum number of donors are scheduled each day.
Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals.
Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.
May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Perform other related duties as assigned.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment.